SamKnows & Ofcom

Requirements

  • The requirements we ask our volunteers to meet are as follows:
  • You have a fixed line broadband Internet connection to your residence.
  • You use a standalone device to connect to your broadband service - i.e not a USB ADSL modem.
  • You have a stable broadband connection (i.e. it doesn't disconnect frequently). Note that this is just referring to the connection - not the speed.
  • You are not a heavy downloader. We'd classify anything above 30GB per month as being too heavy for us to gather useful results.
  • You have a spare power socket near your existing router (or wherever you plan to connect the unit. Keep in mind that a network cable must run between the unit and your router though! We supply a 1m cable).
  • You need to be on one of the ISPs that we're measuring.
  • You are not an employee or a family member of an employee of one of the ISPs being monitored.
  • NOTE: Our units download approximately 2GB per month and upload around 2GB. If you're on a product with a low usage cap then we'd advise against signing up, or at least informing us beforehand so that we can apply a different testing profile.
  • In addition to the above we ask that volunteers agree to a set of terms and conditions that are broadly summarised by the points below:
  • I agree:
  • Not to unplug the unit or your ISP's router unless I'm away for an extended period of time.
  • Not attempt to reverse engineer or alter the unit.
  • To notify Samknows if and when I choose to change ISPs.
  • To return the unit to Samknows should I no longer wish to be involved (Samknows to pay reasonable postage costs).
  • To connect the unit in the way described in the documentation.
  • To keep Samknows updated with valid contact details (i.e. email and postal address).