Quality of Experience in Realtime
Internet performance monitoring
A comprehensive understanding of fixed and cellular internet performance in realtime
Proactive fault detection
SamKnows FaultFinder is an enhancement to our global internet performance measurement platform, it self-learns patterns of normal behaviour, then uses this intelligence to discover anomalies in real time. Importantly, FaultFinder also identifies the root cause of an anomaly.
Identification of user experience improvements
Know your internet inside and out
Resolving network issues quickly is the key to keeping your customers happy and loyal. SamKnows Single Home shows the network, Wi-Fi, and device performance of a single home all in one place so your support agents can do exactly that. Troubleshoot issues quickly, demonstrate home Wi-Fi issues to customers, and provide a seamless customer experience.
The SamKnows CAF Solution
The SamKnows CAF Solution is a cost-effective measurement platform for internet service providers participating in the Connect America Fund (CAF). Our solution removes the headache of self-testing and ensures you meet all the Performance Data Requirements. Just last month, we were delighted to assist a large ISP prove their testing capacity before CAF II went live. Find out how we can help!
We’re passionate about helping Sam achieve his dream of a world that understands the internet. Our core values have always been central to how successfully we pursue our goal. However, we’ve experienced a lot of change over the last ten years and so we decided to take a step back and rediscover the essence of who we are today. We did this as a team - here are the results!