Internet performance monitoring

A comprehensive understanding of fixed and cellular internet performance in realtime

Visualise network and application performance with SamKnows One

SamKnows One is our proprietary cloud-based analytics system. Here, you can visualise your data and use sophisticated features to simplify complex analysis in near real-time. SamKnows One is also where you can manage your measurement agents and associated metadata.

  • Personalise what data you see on your dashboard
  • Built from the ground up to do one thing, analyse internet performance data
  • Manage your agents, test schedules and users

SamKnows One is designed for the analysis and administration of large-scale studies monitoring internet performance to multiple homes.

Measure in-home performance with SamKnows RealSpeed

Poor home Wi-Fi is the cause of over 50% of all complaints to ISP care teams. As well as being the most frequent, they are often the most complicated to resolve. With RealSpeed, you can measure your home Wi-Fi performance and troubleshoot problems without having to contact your ISP.

  • Measure baseline performance to the home
  • Measure Wi-Fi performance around the home
  • Identify any in-home device limitations

Application Monitoring

Monitor real customer experience to the world’s most popular online applications. Use the data to optimise connections to these services and make sure your customers have the best possible access to the services they use the most. Every year we grow our catalogue of application tests.

  • Benchmark content providers
  • Discover routing anomalies
  • Optimise your CDN caches

Network Monitoring

Monitor the aggregated end-to-end customer experience of your products, from individual customer homes to on-net and off-net test servers. Add your own custom metadata to the data collected to enable you to split and filter the aggregated data to isolate hard to find faults. Make sure you’re meeting minimum advertised speeds, automatically generates a reports to show your product performance meets national regulations.

  • Back up advertising claims
  • Investigate hard to find faults
  • Monitor aggregated Quality of Experience

Optimise your country's internet performance with National Studies

Our team of experts have been analysing internet performance data for over ten years. If you need help with sorting through data to find the most valuable insights, you can rely on us. 

  • Actionable insights routinely found
  • Clear and concise reporting
  • Trusted by governments and ISPs globally

We produce reports for our government regulator clients. Reports are a great way to inform the public about national broadband services with unbiased, reliable information.

Using SamKnows technology

Recent achievements

Proactive fault detection

SamKnows FaultFinder is an enhancement to our global internet performance measurement platform, it self-learns patterns of normal behaviour, then uses this intelligence to discover anomalies in real time. Importantly, FaultFinder also identifies the root cause of an anomaly.

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Advanced understanding of internet performance

Our in-home RealSpeed test has mapped out the speed limitations of popular Wi-Fi enabled devices, our discoveries have led to a better understanding of bottlenecks inside the home.

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Realtime insights for complex decision making

Our Network Performance solution is helping service providers identify customers who are having a bad experience before they call customer support - we hope one day this will transform how traditional customer support works.

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Identification of user experience improvements

Our global testing platform is helping government regulators understand how their country connects to major online services, not just the nearest test server. Benchmark international connections to popular services to see if they all perform equally or not in your country.

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New Whitebox 9 is breaking the speed limit

As the need for speed increases in broadband products, they've outstripped the physical limitations of router hardware and cannot be measured using traditional web-based speed tests. Whitebox 9 is the solution we've created for super-fast broadband monitoring all the way up to 2.5 Gbps.

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The supernatural challenges of onboarding remotely

Joining a new company during lockdown is no easy feat. It can sometimes feel like you're working with a bunch of ghosts, minus all the booing. As we grow and take on more people we're trying to be realistic about the challenges faced through onboarding from home, to learn more and continue improving for the new model of work we're adjusting to.

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Spot issues, identify the root cause, assess the impact on your customers, all in realtime

FaultFinder monitors network performance from the perspective of the end user. It builds a dynamic model of normal performance, constantly learning and re-learning to adapt to trend shifts. It compares real-time measurements against these models. When an anomaly is detected it can trace the root cause and also measure the impact of the fault in terms of performance and the volume of customers affected.

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