Quality of Experience in Realtime
Internet performance monitoring
A comprehensive understanding of fixed and cellular internet performance in realtime
Proactive fault detection
SamKnows FaultFinder is an enhancement to our global internet performance measurement platform, it self-learns patterns of normal behaviour, then uses this intelligence to discover anomalies in real time. Importantly, FaultFinder also identifies the root cause of an anomaly.
Identification of user experience improvements
The supernatural challenges of onboarding remotely
Joining a new company during lockdown is no easy feat. It can sometimes feel like you're working with a bunch of ghosts, minus all the booing. As we grow and take on more people we're trying to be realistic about the challenges faced through onboarding from home, to learn more and continue improving for the new model of work we're adjusting to.
Spot issues, identify the root cause, assess the impact on your customers, all in realtime
FaultFinder monitors network performance from the perspective of the end user. It builds a dynamic model of normal performance, constantly learning and re-learning to adapt to trend shifts. It compares real-time measurements against these models. When an anomaly is detected it can trace the root cause and also measure the impact of the fault in terms of performance and the volume of customers affected.
Reality Gap - Spotlight Magazine issue #2
If you thought buying a fast broadband package would guarantee you get fast Netflix video streaming, you might be surprised by what we've discovered in the latest issue of SamKnows Spotlight Magazine. Where peak-time Netflix download speeds can struggle to stream UHD movies even on super-fast connections, and super-efficient video encoding is cleverly masking the reality gap.